Thorntons Inc is committed to protecting your privacy. This Statement of Privacy applies to Thorntons Inc Company Web site (the “Site”) and governs data collection and usage. By using the Site, you consent to the data practices described in this statement.

Collection of your Personal Information

When you visit and navigate our site and when you communicate with us via our site, we will not collect personal information about you unless you provide us that information voluntarily. You should be aware that when you visit our Site, we collect certain information that does not identify you personally, but provides us with “usage data,” such as the number of visitors we receive, what pages are visited by a visitor or the ISPs or types of browsers most frequently used. This data helps us to analyze and improve the usefulness of the information we provide at this Site and our products and service.

Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through Thorntons Inc public message boards, this information may be collected and used by others.

Thorntons Inc encourages you to review the privacy statements of Web sites you choose to link to from this site so that you can understand how those Web sites collect, use and share your information. Thorntons Inc is not responsible for the privacy statements or other content on Web sites outside of this Site.

Use of your Personal Information

Thorntons Inc collects and uses your personal information to operate this Site and deliver the services you have requested. Thorntons Inc also uses your personally identifiable information to inform you of other products or services available from Thorntons. Thorntons may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.

Thorntons Inc does not sell, rent or lease its customer lists to third parties. Thorntons Inc may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is not transferred to the third party. In addition, Thorntons Inc may share data with trusted partners to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Thorntons Inc, and they are required to maintain the confidentiality of your information.

Thorntons Inc does not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent.

Thorntons Inc keeps track of the Web sites and pages our customers visit within Thorntons Inc, in order to determine what Thorntons Inc products and services are the most popular. This data is used to deliver customized content and advertising within the Site to customers whose behavior indicates that they are interested in a particular subject area.

Thorntons Inc will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to (1) conform to the edicts of the law or comply with legal process served on Thorntons Inc, (2) protect and defend the rights or property of Thorntons inc or (3) act under exigent circumstances to protect the personal safety of users of the Site, or the public.

Use of Cookies

Like most commercial website owners, we may also use what is known as “cookie” technology. A “cookie” is an element of data that a website can send to your browser when you link to that website. It is not a computer program and has no ability to read data residing on your computer or instruct it to perform any step or function. By assigning a unique data element to each visitor, the website is able to recognize repeat users, track usage patterns and better serve you when you return to that site. For example, a cookie can be used to store your preferences for certain kinds of information or to store a password so that you do not have to input it every time you visit our Site. The cookie does not extract other personal information about you, such as your name and address. Most browsers provide a simple procedure that will enable you to control whether you want to receive cookies by notifying you when a website is about to deposit a cookie file. In addition, we may use cookies and/or devices called “web beacons” provided by our ad serving technology vendor to help manage our online advertising. The information collected via this ad serving technology is not personally identifiable.


You should be aware that in general information sent through the Internet is not secure. Thorntons Inc, however, secures your personal information from unauthorized access, use or disclosure. Thorntons Inc secures the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure.

Changes to this Statement

Thorntons Inc will occasionally update this Statement of Privacy to reflect company and customer feedback. Thorntons Inc encourages you to periodically review this Statement to be informed of how it is protecting your information.

How To Contact Us
Should you have other questions or concerns about these privacy policies, please use our customer contact form.

National Associations

American Petroleum Institute
American Association of Petroleum Geologists
American Gas Association
Gas Processors Association
American Institute of Chemical Engineers
Association of Oil Pipe Lines
Convenience Stores (NACS)
Petroleum Marketers Association of America
Truck Stop Operators (NATSO)
Society of Independent Gasoline Marketers of America
New England Fuel Institute
Petroleum Equipment Institute


National Petroleum News
Convenience Store Publications
Convenience Store Decisions
Convenience Store News
Fuel Oil News


Refreshing Rewards

How do I register my Refreshing Rewards account?

  • Please visit our website and click on “sign up” to start the registration process! -
  • How do I update my Refreshing Rewards?

  • Please visit our website and click on “update email” or “update profile” to change your account information -
  • How do I reset my password to my Refreshing Rewards account?

  • Please visit our website and click on “Forgot email/Password?” -
  • Then type in your email address, username, card number or birthday/telephone number and this will generate a new password to your email account.
  • Why did my reward/discount not work?

  • When you receive a reward from us via email or app, please make sure to click on the “Load to Card” button and this will load the reward to your card.
  • If you did click the “Load to Card” button and the reward failed to load, please contact our Guest Services team by emailing or by calling 1-866-473-0017.
  • What is the FREEquency program?

  • Our FREEquency program allows you to mix and match up to 9 items and get the 10th item free.
  • Check out our website for more information and what items are available in this program:
  • Why did a spouse/friend receive a fuel discount but I did not?

  • Reward offers can vary and are determined by your purchase history.
  • How do I sign up for the tobacco offers?

  • Visit our website to find out about our special offers, including tobacco offers and details of how to sign up:
  • How do I receive email receipts?

  • When you login to your account, you can update your settings so receipts can be emailed to you.
  • Go to our website, and click on update profile:
  • Provide your birthday and telephone number and you will then be able to review your account settings and select “yes” for “Sign Up For Email Receipts”
  • Transactions

    Why does Thorntons have a hold on my bank account when I use a credit card?

  • Thorntons does not place a hold on your funds. Any hold on funds is dictated by your bank or card issuer.
  • When you swipe the card at the pump, your bank is not sure how much you are purchasing, so a pre-authorization/hold is posted until the transaction is completed. Preauthorization is needed so the bank can make sure the debit/credit card account is active and you have appropriate funds.
  • Once your bank has processed the actual transaction, your bank will post the correct amount for the transaction (Preauthorization holds can range from $1.00 to $100.00, normally $75.00 by Visa, $100.00 by Discover/American Express/MasterCard).
  • If the transaction was cancelled it most cases it can take up to 3-5 business days for the hold to be released. However, it may be longer depending on the terms and conditions of your bank.
  • How do I get a refund for a transaction?

  • If you were overcharged and are requesting a refund, please email or call 1-866-473-0017. Include the following information : Store Number or location address, date of transaction, the amount of purchase, and the last 4 digits of the credit card used. We will review the transaction details and contact you.
  • Refunds can take up to 3-5 business days before funds are posted to your account.
  • General

    How do I get a copy of my receipt?

  • If you need a copy of your receipt, please email or call 1-866-473-0017. include the Store Number or location address, date of transaction, the amount of purchase, and the last 4 digits of credit card used. We will reply back as soon as we can with a copy of the receipt.
  • How do I contact Guest Services

  • You can contact Guest Services by email or by calling 1-866-473-0017.
  • How do I sign up to be a Fleet member?

  • Please check out our website to find details about our fleet program and how to sign up:
  • State
    Gas Type
    Travel Center

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    You can now download brand maps for all our markets. Be sure to also download our Refreshing Rewards Mobile app to help you find any of our stores while you are on the go!







    About Our Company

    Thorntons strives daily to be our guests’ favorite place to stop when they are on-the-go. As a family and Team Member-owned, privately held company, our team-based, high-energy culture is a combination of entrepreneurial spirit and core values centered around our guests.

    Giving Back

    We have a passion for giving back to the communities where our team members and guests live and work. Our team members volunteer to make their communities better through community service, humanitarian day events, and fundraising projects.

    Our Projects

    Thorntons limits its assistance to organizations that the company selects and solicits based upon our philanthropic guidelines.

    No child should grow up hungry in America, but one in six children struggles with hunger. Thorntons local store marketing efforts will focus on ending childhood hunger in America by ensuring all children get the healthy food they need, every day in the communities we serve.

    Organizations must have been granted 501(c)(3) status by the Internal Revenue Service and requests or specific program support are preferable to requests for general operating funds. Special consideration is given to organizations with which Thorntons Inc. team members are actively involved, provided the organization falls within the general focus areas above.

    If you believe your organization meets these criteria, please contact us at for consideration.

    Buy The Perfect Gift Now

    Thorntons gift cards are great for birthdays, holidays, recognition and one size fits all.

    Check your gift card balance

    Click on the above link to check the balance on your gift cards.

    Environmental Stewardship

    As we design new stores and update our current locations, Thorntons carefully considers opportunities to improve our environment.

    Some of our efforts include:

    LED Lighting

    In all of our currently remodeled stores as well as all future renovations, we have installed (or will install) LED cooler lights. We also have selected Beta LED exterior lighting for 39 of our stores and will continue to use them for all future renovations and new stores.

    Harvesting Daylight

    In an effort to reduce our energy consumption, we make strong use of natural lighting. We use window shades to help keep our stores naturally cooler and use natural lighting to reduce our usage of electric fixtures.


    We have two dumpsters on most of our premises, one for miscellaneous waste and one for cardboard recycling.

    Efficient Appliances

    We use Energy Star appliances in all of our locations.

    Eco-Friendly Cleaning Products

    Our stores are cleaned internally and externally with cleaners that are environmentally safe and friendly.


    Many Thorntons locations offer both E85 and Biodiesel for energy-efficient automobiles and trucks.

    To contact guest services, please call 1-866-473-0017 between 8am – 5pm eastern time Monday - Friday.

    Headquartered in Louisville, Kentucky, Thorntons is a leading, independent gasoline/convenience-chain retailer, marketing throughout the Midwest. Thorntons ranks as one of Kentucky’s largest privately-held companies with more than $2.3 billion in annual revenue. It recently was ranked 250th in Forbes magazine’s annual list of 500 largest privately held companies.

    Core Purpose: To be people’s favorite place to stop when they are on the go